FAQs & Help
Our Locations
We operate exclusively online to keep prices as low as possible, passing the savings on to you. Our website is designed to offer a shopping experience that rivals any showroom, without the associated overhead costs. Purchasing from Canadian Furniture Store is risk-free, as all our products come with a 7-day money-back guarantee and a 1-year warranty.
Where We're Located
Our warehouse is situated in Montreal, Quebec, Canada, and we have a broad network of freight professionals to ship our products throughout Canada.
Product Quality
At Canadian Furniture Store, we carefully select materials and conduct quality checks, ensuring that our products are built to last. If you ever have any concerns about your purchase, please don't hesitate to contact us. We offer a 7-day money-back guarantee if you are not satisfied with your product.
Assembly
To provide quality products at great prices, many of our items are ready-to-assemble.
Care Instructions
Find comprehensive care and maintenance information in our "Care Maintenance" section.
Currency
All prices on our website are listed in Canadian Dollars ($CAD).
Taxes
All prices are inclusive of tax.
Placing an Order
Add items to your shopping cart and proceed to checkout. Creating an account enables you to manage invoices and order history.
Payment
We accept payments via Credit Card (Visa, Mastercard, and American Express) and Paypal. Our payment system is secured with 128-bit SSL encryption, protecting your sensitive information. We do not store credit card information.
Shipping Locations
We provide shipping services exclusively within Canada.
Delivery Times
Our orders are processed and shipped from our facility in Montreal, Quebec, Canada within 1-2 business days. Upon shipment, you'll receive a tracking number for order tracking. We'll also provide an estimated delivery date, but please keep in mind that actual delivery times can vary based on your location, ranging from 1 to 14 business days. It's important to note that this delivery timeframe is an estimate and not a contractual commitment.
Shipping Costs
We charge a flat rate $30 CAD for all shipments.
Shipping Methods
We use leading furniture delivery companies based on destination, product size, and weight.
Signature Required
You'll need to sign a delivery form to confirm the product's condition upon receipt.
Changing Shipping Address
Notify us at least 48 hours before delivery if you need to change delivery details by emailing info@canadianfurniturestore.com. We'll confirm or refuse the change accordingly.
Protecting Your Privacy
We are committed to respecting your online privacy, we do not share your personal information with third parties. Your information is used exclusively for your shopping experience. See our full privacy policy here.